For your Community

Your onsite team has a to-do list a mile long – we can help, while keeping your residents happy and satisfied

• Support onsite team members with a variety of services to meet the specific needs of your residents
• Greet and screen all visitors entering the building to ensure that only approved vendors and guests are granted access
• Manage all inbound phone calls by directing calls to the appropriate community team member
• Manage orders and supplies for coffee, tea and beverage stations; maintain clubhouse and pool amenities and freight elevator schedules
• Plan resident events using Valet Living or your preferred partner relationships
• Provide pool butlers in summer months to ensure resident safety in a relaxed atmosphere

For your Residents

Set the standard from the moment residents walk in the door

• Valet Living’s Concierge Desk provides outstanding on-site service with concierges who can interact with a diverse group of people and create a calm and welcoming atmosphere
• Facilitate the delivery of amenity service providers
• Maintain residents’ dry-cleaning orders by keeping pickups and drop offs organized
• Manage package deliveries by documenting arrival information and notifying resident of delivery
• Procure tickets to sporting events, Broadway shows, movies, and other entertainment
• Provide links to local resources and deals
• Arrange dining reservations by calling upon preferred partners in our restaurant program

Trusted Associates

To maximize value, you must have the right concierge who is equipped with the knowledge, resources and relationships necessary to do the job. We do

• Valet Living associates are dedicated, trained and undergo comprehensive background checks to provide you and members of your community with the highest level of service
• Each concierge is carefully screened and selected, thoroughly trained, and backed by a competent team of managers, marketing specialists and ticketing specialists
• Our entire W-2 workforce is completely I-9 reviewed, certified annually and covered under Valet Living’s worker’s compensation insurance policy, which translates to zero liability on the community
• Our associates also provide an extra set of eyes that protect your community when you and your leasing staff are not on-site