Setting the Standard
in Concierge Services

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Valet Living sets the standard in concierge services, focusing on our commitment to personal attention, service and satisfaction for our clients. We are proud to employ a team of knowledgeable, resourceful and dynamic concierge specialists to support both your community staff and your residents. Let us show you why Valet Living’s Concierge Desk is the ultimate amenity for bringing another level of value to your community’s offerings.

24-Hour Concierge Desk at Your Service

Improve resident retention through outstanding on-site service.

For your Community

Your onsite team has a to-do list a mile long – we can help, while keeping your residents happy and satisfied

  • Support onsite team members with a variety of services to meet the specific needs of your residents
  • Greet and screen all visitors entering the building to ensure that only approved vendors and guests are granted access
  • Manage all inbound phone calls by directing calls to the appropriate community team member
  • Manage orders and supplies for coffee, tea and beverage stations; maintain clubhouse and pool amenities and freight elevator schedules
  • Plan resident events using Valet Living or your preferred partner relationships
  • Provide pool butlers in summer months to ensure resident safety in a relaxed atmosphere

For your Residents

Set the standard from the moment residents walk in the door

  • Valet Living’s Concierge Desk provides outstanding on-site service with concierges who can interact with a diverse group of people and create a calm and welcoming atmosphere
  • Facilitate the delivery of amenity service providers
  • Maintain residents’ dry-cleaning orders by keeping pickups and drop offs organized
  • Manage package deliveries by documenting arrival information and notifying resident of delivery
  • Procure tickets to sporting events, Broadway shows, movies, and other entertainment
  • Provide links to local resources and deals
  • Arrange dining reservations by calling upon preferred partners in our restaurant program

Trusted Associates

To maximize value, you must have the right concierge who is equipped with the knowledge, resources and relationships necessary to do the job. We do

  • Valet Living associates are dedicated, trained and undergo comprehensive background checks to provide you and members of your community with the highest level of service
  • Each concierge is carefully screened and selected, thoroughly trained, and backed by a competent team of managers, marketing specialists and ticketing specialists
  • Our entire W-2 workforce is completely I-9 reviewed, certified annually and covered under Valet Living’s worker’s compensation insurance policy, which translates to zero liability on the community
  • Our associates also provide an extra set of eyes that protect your community when you and your leasing staff are not on-site

Contact us for details about how Valet Living’s Concierge Desk can give back time to those we serve.

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"In all of my years of working in the Property Management industry, I have never had a partner to provide such great customer service or show a genuine interest in our satisfaction."

Reginald T. D., CAM
Community Manager, Beacon Hill Apartments

Introducing the

Valet Living Home® App

Valet Living Home is our industry-leading mobile app developed specifically for the residents of communities using Valet Living Doorstep. With Valet Living Home, residents can:

  • Order home cleans
  • Schedule pet walks
  • Enjoy enhanced waste and recycling collection
  • Attend virtual fitness classes
  • Join a virtual trivia game with cash prizes, learn a new skill, or just be entertained with virtual events

The Valet Living Home app is now available on iOS and Android in select apartment communities.

Featured Testimonials

“We love the service y’all do for us! Valet Living is definitely our favorite part of our community and we don’t know where we’d be without it! We would definitely recommend living in a Valet Living community to anyone interested!”

Megan S.Resident

“Absolutely LOVE Valet Living® service. Super friendly and helpful staff, always quick to respond and help with any issues. They really care about their clients and aim to provide the best possible service.”

Tony R.Resident

“Jeffrey H. has been the best district manager I have ever worked with. I have been in property management for a long time and by far Valet Living has exceeded my expectations. They have always been very responsive whenever I've needed his help. Thanks for everything!”

Melissa L.Property Manager

Valet Living Doorstep
sets the standard for
doorstep collection

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Build your own
pet park in minutes
with BYOP!

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We turn in 5 days,
or we pay
the rent!

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