As Chief Operating Officer, Matt Graves provides an exceptional experience for Valet Living’s clients and residents by leading the team that defines this experience, partnering with sales and marketing to identify best practices and leading the field operations team to execute and drive those goals across the organization. Matt joined Valet Living in 2017, leading numerous projects focused on labor cost and process improvement within the operations organization. In 2018, he spearheaded the launch of Valet Living Home leading the sales, operations, and product management functions before tying it into the broader organization in 2021. Prior to joining Valet Living, Matt held several consulting and director-level positions in the automotive and service industries focused on new service implementation, regional operations leadership, acquisition integration, and process improvement. He holds a bachelor’s degree in Supply Chain Management from the Haslam College of Business at the University of Tennessee.