Important Torch Fitness Service Update

Hello Torch Fitness Residents,

First and foremost, I hope this message finds you and your family healthy and well. Valet Living’s core values emphasize ensuring the well-being of our people and the community and never has that been more important than during this time of great uncertainty regarding COVID-19, also known as Coronavirus.
So that you are aware, we wanted to outline our current standard-setting measures we have always taken to keep our residents healthy and reduce cross-contamination. 

Torch Fitness by Valet Living:

  • Instructors wipe down all fitness equipment before and after each class

Home Cleans:

  • We provide color-coded cleaning towels for each room in your apartment, and each home is cleaned with separate clean towels
  • Our Home Valets are required to wear clean gloves in each home, and gloves are properly discarded after cleaning every home 
  • To decrease the spread of bacteria, all floors are vacuumed instead of being swept 
  • We require our Home Valets to wipe down all supplies at the end of each home clean 
  • We use Lysol disinfectant spray for all surfaces – Lysol disinfectant kills 99.9% of all bacteria and viruses

Pet Visits:

  • We require our Pet Valets to wear gloves during each pet visit
  • Pet Valets are trained to wash their hands before and after each pet visit 
  • We provided hand sanitizer to be used before and after each pet visit

Concierge Desk Services and Resident Experience Specialists:

  • Associates use disinfectant to wipe down work areas during each workday

We want you to feel safe and confident when using Valet Living Home amenity services in your home. As a result, at no additional cost, we have enhanced the robust cleaning and safety procedures we use daily to make sure that we can continue to provide you with standard-setting amenity services while also keeping you happy and healthy. 

Torch Fitness by Valet Living:

  • We will modify all classes to limit the use of gym equipment 
  • Yoga classes will require residents to provide their own yoga mats 
  • Fitness classes will be modified to bodyweight exercises to avoid the use of equipment
  • Zumba classes will eliminate any partner movements
  • All residents on active Torch Fitness communities will receive FREE access to our virtual fitness program via our IGNITE training app
    • The IGNITE app is an optional resident subscription plan valued at $70 monthly per resident 
    • This app will allow you to work out in your apartment home with a Torch Fitness trainer, allowing you to maintain a healthy lifestyle while also practicing social distancing 
    • More information will be sent to your community management teams on Monday, March 16th 

Home Cleans:

  • We will be providing all residents with hand sanitizers after cleaning your home
  • We have provided re-training videos for our associates on the appropriate use of safety equipment that helps prevent contamination
  • Associates will now wipe down all door handles before entering and exiting your home 
  • We have enhanced some chemicals to hospital-grade disinfectants 

Pet Visits:

  • Pet Valets are instructed to only use Valet Living leashes moving forward and each leash will be disinfected after each dog walk 
  • Pet Valets will be minimizing the time spent in each apartment home 
  • Associates will now wipe down all door handles before entering and exiting your home 

Concierge Desk Services and Resident Experience Specialists:

  • All work areas will be wiped down on an hourly basis
  • We have provided gloves to all associates, and they are required to use gloves with all package handling
  • Associates will now wipe down all door handles before entering and exiting your home 
  • We have provided sanitizer for all Valet Living work areas for associate and resident use
  • Associates are required to wash hands or use hand sanitizer before and after resident engagement activity.

Associate Health

All members of your Valet Living Home team are required to wash their uniforms daily and wear clean uniforms when arriving at your home. We are reminding our associates regularly about washing their hands often for the CDC-recommended 20 seconds. Also, we will be requiring that our associates participate in a “three-step health check” with their managers each day prior to beginning their shift to monitor any symptoms or potential exposures. This health check comprises of three questions:

  • Do you have a fever, or have you in the last 24 hours?
  • Are you experiencing a cough or having difficulty breathing?
  • To your knowledge, have you been exposed to anyone with COVID-19?

If the answer to any of the criteria above is “yes,” our associate will be asked to seek medical attention promptly and to remain at home for the recommended time from the CDC and health professionals.

We will continue to monitor this developing situation closely, and we are working with your community management teams to allow as little disruption to your Valet Living Home amenity services as possible while keeping our primary focus on keeping you, our valued residents, and our associates safe. Should anything change, please take comfort in knowing we will communicate this to you swiftly and confidently.

Thank you,

Shawn Handrahan
President & Chief Executive Officer

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