Torch Fitness by Valet Living:
- We will modify all classes to limit the use of gym equipment
- Yoga classes will require residents to provide their own yoga mats
- Fitness classes will be modified to bodyweight exercises to avoid the use of equipment
- Zumba classes will eliminate any partner movements
- All residents on active Torch Fitness communities will receive FREE access to our virtual fitness program via our IGNITE training app
- The IGNITE app is an optional resident subscription plan valued at $70 monthly per resident
- This app will allow you to work out in your apartment home with a Torch Fitness trainer, allowing you to maintain a healthy lifestyle while also practicing social distancing
- More information will be sent to your community management teams on Monday, March 16th
Home Cleans:
- We will be providing all residents with hand sanitizers after cleaning your home
- We have provided re-training videos for our associates on the appropriate use of safety equipment that helps prevent contamination
- Associates will now wipe down all door handles before entering and exiting your home
- We have enhanced some chemicals to hospital-grade disinfectants
Pet Visits:
- Pet Valets are instructed to only use Valet Living leashes moving forward and each leash will be disinfected after each dog walk
- Pet Valets will be minimizing the time spent in each apartment home
- Associates will now wipe down all door handles before entering and exiting your home
Concierge Desk Services and Resident Experience Specialists:
- All work areas will be wiped down on an hourly basis
- We have provided gloves to all associates, and they are required to use gloves with all package handling
- Associates will now wipe down all door handles before entering and exiting your home
- We have provided sanitizer for all Valet Living work areas for associate and resident use
- Associates are required to wash hands or use hand sanitizer before and after resident engagement activity.
Associate Health
All members of your Valet Living Home team are required to wash their uniforms daily and wear clean uniforms when arriving at your home. We are reminding our associates regularly about washing their hands often for the CDC-recommended 20 seconds. Also, we will be requiring that our associates participate in a “three-step health check” with their managers each day prior to beginning their shift to monitor any symptoms or potential exposures. This health check comprises of three questions:
- Do you have a fever, or have you in the last 24 hours?
- Are you experiencing a cough or having difficulty breathing?
- To your knowledge, have you been exposed to anyone with COVID-19?
If the answer to any of the criteria above is “yes,” our associate will be asked to seek medical attention promptly and to remain at home for the recommended time from the CDC and health professionals.
We will continue to monitor this developing situation closely, and we are working with your community management teams to allow as little disruption to your Valet Living Home amenity services as possible while keeping our primary focus on keeping you, our valued residents, and our associates safe. Should anything change, please take comfort in knowing we will communicate this to you swiftly and confidently.
Thank you,

Shawn Handrahan
President & Chief Executive Officer