Hello Valet Living Clients,
The health and safety of our clients, your residents and our associates are our number one priority. As a result, Valet Living’s Safety and Human Resources departments have been monitoring the cases of COVID-19 in the United States through guidance issued by the CDC (Center for Disease Control & Prevention). Valet Living has a dedicated professional safety organization, led by our National Director of Safety. This team, with years of experience in Occupational Health & Safety, is monitoring the situation daily through contacts at the national, state and local health departments.
As of today, your amenity services will continue as normal. If it becomes necessary to suspend service to ensure the safety of your residents, apartment communities and our Service Valets, please rest assured that we will communicate this to you quickly and confidently. Our lines of communication to your leaders through our District Managers will remain open throughout this time.
Our Business Continuity Team has been activated to mitigate the impact to our clients and the amenity services we provide. This team is comprised of cross-functional leaders who make decisions swiftly to put the care of our clients, residents and associates first. In the past, we have activated this team for the California wildfires, snowstorms, hurricanes and more.
Our doorstep collection on-time and complete goals are still a priority for our team, but due to medical absences, you may experience longer times than usual. We ask for your understanding should our team need more time to ensure that we conduct our tasks with the safety of our teams and your residents in mind.
Should you have any questions, comments or concerns, please do not hesitate to contact our National Director of Safety, Joe Malato, at Safety@ValetLiving.com or Valet Living Support at 877-574-2587 at your convenience.
We appreciate your diligence in this matter and your partnership with Valet Living. If there is any assistance that we can provide for you, your teams or your residents, please let us know.
President & Chief Executive Officer