Hello Valet Living Clients,
First and foremost, I hope this message finds you and your family healthy and well. Valet Living’s core values emphasize ensuring the well-being of our people and the community, and never has that been more important than during this time of great uncertainty regarding COVID-19.
To help keep your residents and our associates safe, and to ensure Valet Living can continue to provide its public health services as an essential business function of sanitation, we have implemented some changes to our standard operating procedures that we wanted to share with you.
First, we wanted to remind you that your District Manager is the primary communication channel with your community leadership for any operational issues and concerns. Please alert your District Manager if there is a case of COVID-19 at your community.
To add increased measures of safety, our associates are asked to maintain social distancing whenever possible if interacting with residents and to limit the use of their cell phones to avoid the additional spread of germs and viruses. As a result of limited cell phone use, the number of photos and violations will be reduced significantly. Our associates are being asked to be more stringent with following our rules for violations and not to collect trash if they do not feel safe doing so. To help streamline our safety measures, please remind your residents to tie all bags tightly. We pride ourselves in our quality and attention to detail, going above and beyond by breaking down boxes and cleaning up loose articles in the breezeway; however, during this time, we will need to suspend those additional services to reduce the amount of time our associates spend outside of their homes. Please assist by ensuring compactor areas are clean, free from debris, and in working order.
Valet Living and its associates are deeply committed to the work we are doing to contribute to flattening the curve and stopping the spread of cases of COVID-19 in America. We will continue to monitor this developing situation closely, and we are working with your community management teams to allow as little disruption to your Valet Living amenity services as possible, with our primary focus on keeping our clients, your valued residents, and our associates safe. For the latest updates around our COVID-19 control and prevention efforts, and to listen to a personal message from me, please visit us at ValetLiving.com/Safety.
President & Chief Executive Officer