FAQ

You can update your contact information including your profile picture, address, phone number and emergency contact in the Profile section under “My Settings.” To edit this information, click on the three lines in the upper left corner of the app and then click “My Settings.”

You can add or remove pets and edit your pet information including emergency contact by clicking on “Pet” under “My Settings.”

You can see the details of all your active, past and cancelled orders in the “Service Orders” section under “My Settings.”

To purchase a service, you will need to enter your credit card information.  Your initial fees will be deducted from your wallet, and your card will only be charged after your wallet funds are empty.

Once you place an order, there will be a hold on your credit card for the full amount of the order.  Your card will only be charged after the service is complete.

You can modify or cancel your order up to 2 hours before a booked service.  After 2 hours, you will be charged a 50% cancellation fee. You must click on the Service Orders section under “My Settings.”

The entire amount of the ordered service will be refunded to your credit card by Valet Living Home the same business day.  Banks have varying time windows for when the actual funds will be placed back on your card. If your funds are being deducted from your wallet balance, this will take two business days to reappear in your wallet.

To purchase a service with partial wallet funds, you will first need to add a card to your profile.  After the wallet funds are used, the remainder of the order will be charged to your card on file.

Click on “Home Access” under “My Settings” to edit your home access preferences.  These preferences will be set to all future orders.

Default settings will notify you via SMS text, email and in-app notification once an order is confirmed, completed, and when a Home Valet has entered your home.  You can edit these settings under “Notifications” in your settings.

Yes.  As long as the apartment is still within the lease terms and all utilities are still on, we can accommodate your move out clean.

The easiest way to order a service is by downloading the Valet Living Home app.  If you do not have a smart phone, you can visit: www.valetlivinghome.com and place an order through our web app.

Please note there is a 15-minute arrival time window. If your Home Valet is outside the window, please call the Valet Living Home Support team at 813-248-1327 or email them at [email protected].

At the time of your service, your Home Valet will knock on your door three times and wait for 5 minutes.  After that time, your Home Valet will try to contact you via SMS text message.  If there is still no response, your Home Valet will then call the number in your profile. If there is still no response, the order will not be completed, and you will be charged a 50% cancellation fee.  The easiest way to avoid this is by granting in home access.

We will always do our best to send the assigned Home Valet, but in case of Home Valet scheduling emergencies, you might receive a different Home Valet than who was assigned at the time you ordered the service.  All our Home Valets are background-checked and highly-trained for the services that they are performing.

Click on the information icon (i) above the pricing for the service.

Call 813-248-1327 or email [email protected]. The Valet Living Support team hours are:

• Sunday: 5PM – 11:30PM ET
• Monday – Thursday: 9AM – 10:30PM ET
• Friday: 9AM – 5PM ET
• Saturday:  10AM – 3PM ET

Well now you will be alerted when your service valet arrives at your community to pick up your trash and we’ll send you a last call notification as well!

Want special deals for your furry best friend? How about local restaurants? We’ve partnered with the BenefitHub to bring you exclusive deals on restaurants, groceries, and so much more!

Click on the “Save me money” service icon, and you will be redirected to a website that will require you to register. Please use the registration code QEDGCA and enter your information to complete the registration process. Once you have registered you will see the exclusive discounts that are offered!

Please email [email protected] with a screenshot of the issue or error that you are experiencing. We will work to resolve the issue immediately so that you can take advantage of all BenefitHub has to offer!

Please use the “forgot my password” button on the website to reset your password. If you are still experiencing difficulties, please email [email protected] with a detailed description of your issue. If possible, please attach screenshots of the errors or issues you are encountering.

No, the discounts do expire and will be replaced by new discounts from other partners!

Please submit a request to [email protected] with details on what you would like to see in BenefitHub. Though we may not be able to guarantee the discount you have asked for, we will work with our partners and try our best to make it happen!

No, this discount program is only offered to registered Valet Living Home users and residents.

Our preferred partner is the National Veterinary Association (NVA.com). We are in the process of adding many partners and businesses that are resident-focused like we are, so you can benefit from the special care and featured discounts that they offer!

Click on the “Meet our partners” service icon. From there, you will be led to a partner website that will list the veterinary care center nearest you!