2nd Quarter | Issue #1

Valet Living Tools To Empower Your Business.

At Valet Living, we’re committed to delivering thorough service and quickly addressing client and resident concerns. We offer tools and integrations that have a wide range of capabilities and provide comprehensive insights into community operations.

A Stronger Structure

In response to client feedback, over the past year we’ve conducted extensive analyses of our internal operations, pinpointing areas ripe for improvement. One significant revelation was the need to refine the roles and responsibilities within our teams to provide more consistent service.

Historically, our District Managers (DMs) have been entrusted with multiple tasks, from client engagement, scheduling and recruiting to operational execution at night. As our company grew, this became too much for one person to handle.

Recognizing the importance of consistency, direct client communication and the elevation of service standards, we’ve undertaken a strategic realignment and added two roles to our organization: Account Executives (AEs) and Operations Managers (OMs).  We’ve also created a dedicated recruiting team for each region to take over hiring responsibilities, ensuring that we are always fully staffed.

This shift entails reallocating responsibilities previously held by DMs to concentrate their efforts more squarely on meeting your needs.

OMs will be pivotal in supporting our operations behind the scenes, from coordinating logistics to optimizing workflows. Their addition ensures that our operations run smoothly and efficiently and that we are better poised to respond to inquiries, all of which will contribute to an enhanced experience for you.

Unlike any role we’ve had before, AEs will serve as your dedicated single point of contact, ensuring that your needs are heard and swiftly addressed. Their expertise will facilitate streamlined communication, faster responsiveness and proactive support tailored to your unique requirements. From routine inquiries to specialized requests, AEs will be your partners in success, equipped with the expertise to navigate challenges and capitalize on opportunities.

This strategic restructuring represents a fundamental shift in how we engage with and serve you. By empowering DMs to focus on consistently delivering excellent service, bolstered by the support of OMs handling operational intricacies, and introducing AEs to provide personalized communication and support, we’re confident that we’re poised to deliver an unparalleled level of service and satisfaction.

Are you curious about how these changes will impact your experience? Reach out to your Valet Living representative or visit our website to learn more about the benefits of our revamped organizational structure.

Simplify Operations and Save Time with Valet Living's Systems Integrations

In today’s bustling world of property management, staying ahead of the curve requires adaptability and the right tools. Valet Living is your ally, seamlessly integrating with popular property management systems (PMS) such as RealPage, Yardi, and Entrata.

Consider this: Did you know that approximately one-third of renters choose not to renew their leases? This staggering statistic underscores the urgency for streamlining operations and simplifying processes. Valet Living understands this need and is dedicated to empowering your property in the face of evolving industry landscapes. Through strategic partnerships with leading PMS platforms, we equip your teams with the essential resources to thrive in today’s digital age.

Our integrations transcend mere compatibility—they’re designed to enhance efficiency and save you valuable time. By securely connecting with your PMS, we streamline resident registration processes, automate the delivery of Welcome Emails, and manage email notifications seamlessly through the Valet Living App & Web experiences.

For users of RealPage, our integration takes it a step further by enabling the automatic inclusion of violation fines into monthly resident invoices. In addition, the integration with RealPage allows us to submit maintenance requests to your service team when we see any safety or property issues, such as a broken handrail or light bulbs not working. We have Service Valet(s) on your property each service night and can be an extra pair of eyes for your busy on-site teams. This simplifies enforcement and reduces administrative burdens, allowing your team to focus on what truly matters.

Also, our commitment goes beyond paperwork. Our integrations foster enhanced resident engagement while minimizing disruptions for your onsite team. By getting better adoption of Valet Living’s Resident App via the integration, residents can receive convenient reminders about trash collection schedules via the app, and they can easily access our support team for assistance, ensuring their needs are met promptly and efficiently.

Are you ready to streamline operations, enhance resident satisfaction, and reclaim valuable time? Contact us today to discover how Valet Living’s system integrations can revolutionize your property management experience.

MyValet Client Portal and Precision Path

At Valet Living, we’re committed to innovation that streamlines operations and drives savings for our clients. MyValet has been a cornerstone of our commitment to efficiency, and we’re excited to introduce Precision Path. This groundbreaking addition offers unparalleled transparency into Service Valet routes and timestamps on your properties down to the second.

Precision Path provides property managers with complete visibility into service delivery, enabling them to detect and resolve issues swiftly. By leveraging this transparency, property managers can ensure top-notch service quality and efficiency, ultimately driving savings for your properties.

For example, suppose a resident reports a missed collection. In that case, property managers can quickly check Precision Path to see precisely when the Service Valet was there, providing them with real-time information on service completion. Visibility in  tracking arrival times, service durations and departures will quickly help us improve service and solve resident complaints.

While some competitors may offer basic route tracking, Precision Path provides a comprehensive view that includes walking routes, precise timestamps, service durations and animated route playback. This level of detail gives property managers complete confidence in our service coverage and the ability to address any concerns with accurate data.

At Valet Living, transparency and partnership are fundamental to our mission of serving your community. With Precision Path, managing your community becomes more seamless as property managers save time and address resident complaints more efficiently.

Ready to experience the power of MyValet and Precision Path? Contact us today to learn more and schedule a demo.

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